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Mobicus Administration and Support

Sun, Apr 12, 2009

Mobile Marketing

Mobicus is designed for deployments within carrier environments. An important aspect of this is the Management Interface–the system administrator can monitor and manage the software both from the GUI front-end and from the command line.

From the GUI, the administrator can perform operations such as viewing the amount of mobile-originated or mobile-terminated messages over a period of time, enabling or disabling and emptying the push queue, provisioning customer registers and Mobicus users, and provisioning messaging gateway connections. The system administrator can monitor and modify these properties system-wide; customer register-specific administrators can make these administration tasks within their own customer register.

The software has built-in “daemons” that constantly monitor available resources and request execution, such as the amount of memory, user request execution time, the amount of execution threads used, and the amount of available database connections. If configured threshold values are exceeded, a notification is logged in the log files and an alert is sent using the SNMP protocol. SNMP can be used with standard network monitoring tools such as HP Open View, BMC Patrol or CA Unicenter. Optionally, an e-mail and a SMS message can be sent to administrators when a critical error occurs. A Mobicus installation also includes an external watchdog that monitors the system status and restarts it if necessary.

The command line tool enables the system configuration and overall status to be viewed. All messaging information (mobile originated or terminated) is logged in separate log files where it can be viewed. The tool also allows the performance of the platform to be monitored by viewing the utilisation of various resources used by the software. As the capacity of SMS gateways and e-mail relays is often less than the push capacity of the Mobicus platform, it is possible to limit the amount of messages sent from the software. This can be done by specifying the maximum amount of messages that can be sent within one second.

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